With the aim of providing a time-bound hearing and disposal of complaints, Rajasthan government implemented the Right to Hearing Act. The desert state is the first one to ensure a right to hearing for the common man.
The act in itself is unique and aims to ensure that all complaints of the common man with regard to governance are addressed and disposed in a time-bound manner. This Act would further strengthen the Rajasthan Guaranteed Delivery of Public Services Act
Under the Right to Hearing Act the state government has:
- Appointed Public Hearing Officers and Appellate Authority at gram panchayat, tehsil, and sub-block, district and division levels for hearing the complaints within a stipulated time limit of 15 days.
- The act also has provision of first and second appellate authority along with the revision authority.
- The complainant can appeal to the first appellate authority against the decision of public hearing officer if he is not satisfied.
- Provision of penalty from Rs 500 to 5,000 has been made in the Act
- The Act also provisions for establishment of information and facilitation centre including citizen care centre and help desk for effective implementation.
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